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Free
Price per hour
min
Call duration
Soon.
Next Available day
Portuguese (Portugal, Brazil), English, Spanish
Sao Paulo, Brazil
Joined March, 2025
0.0
Free
Price per session
30 min
I love mentoring professionals to unlock business and professional growth, specially for SMBs and Startups! I have 8+ years of experience with Strategy, Operations, CX and HR. I've been on both sides of the CX table: in strategic and operations roles.
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I've worked remotely and led remote teams for 6+ years
I've created customer journey maps and service blueprints for organizations of all sizes! From public-traded companies to SMBs.
I've trained thousands of people in my career both in strategic and operational roles, as well as from an HR perspecive
I've helped an Unicorn Startup in Brazil (Loft) to overcome the pandemic crisis with leadership training and orientation
I've helped organizations map their value streams, design desired processes, and create the needed positions to fill these needs.
I've been a team leader myself countless times and have helped organizations develop their leaders to manage teams effectively with tools such as: situational leadership (R), SBI feedbacks, etc
I've helped an unicorn startup (Loft) establish its VoC surveys, feedback loops and action plan rituals.
I'm a seasoned management consultant that with 8+ years working with Strategy, Operations, CX, Culture and Project Management
Created a KB for a 3000 employee BPO (PartnerHero)
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