Madrid, Spain French, Spanish, English Hi, I'm Victor! I'm specialized in building Customer Success operations from scratch at early-stage B2B companies. Happy to chat about 0 to 1 motion, entrepreneurship & scale.
Remote Work
Customer Feedback and Surveys
Customer Loyalty and Retention
Software as a Service (SaaS)
Zendesk
Assembled
Joined April, 2025 30 min sessionsNew York, United States of America English, Hebrew Support Leader with over a decade of experience in B2B SaaS, cloud-based developer-focused products.
Team Management
Customer Service and Support
Voice of the Customer (VoC) Programs
Software as a Service (SaaS)
Technology
Zendesk
SalesforceServiceCloud
Confluence
+1 more
Joined April, 2025 30 min sessionsBatumi, Georgia Russian, Belarusian, German, English CX & Zendesk Expert. Recognized 'The Wise One' by Zendesk (2021). Ph.D. in Sociology (2015). 🧙♂️
Customer Journey Mapping
Customer Service and Support
Data Analysis and Insights
Software as a Service (SaaS)
Ecommerce
Telecommunications
Zendesk
Intercom
Joined March, 2025 30 min sessionsJustin Neal Founder and Principal Consultant @ SuccessWave Solutions LLC
New Free
Holly Springs, United States of America English SaaS & CS Ops Leader & Mentor passionate about digital transformation & customer success.
Customer Success Management
Team Management
Remote Work
Customer-led Growth
Customer Loyalty and Retention
Customer Journey Mapping
Data Analysis and Insights
Software as a Service (SaaS)
+2 more
Joined March, 2025 30 min sessionsSao Paulo, Brazil Portuguese (Portugal, Brazil), English, Spanish I have a dual-sided view of CX: from strategic roles and consulting, as well as being an operator!
Remote Work
Customer Journey Mapping
Employee Training and Engagement
Crisis Management
Building a Team
Team Management
Voice of the Customer (VoC) Programs
Consulting
+1 more
Joined March, 2025 30 min sessionsNewbury, United Kingdom English "In all my years in the #customerexperience #CCaaS industry, I've never met a recruitment consultant like James!" - CX Consultancy, Company Co-Founder
Building a Team
Onboarding
Remote Work
Employee Training and Engagement
Brand Experience
Consulting
Technology
Joined March, 2025 30 min sessionsGilbert, United States of America English I help businesses scale CX, optimize support, and boost customer loyalty with efficient operations.
Customer Journey Mapping
Outsourcing
Remote Work
Customer Loyalty and Retention
Customer Service and Support
Ecommerce
Joined March, 2025 30 min sessionsMadrid, Spain English, Italian, Spanish Data-Driven CX Leader | AI & SaaS Expert | Team Builder & Strategist
Building a Team
Team Management
Data Analysis and Insights
Technology Integration
Software as a Service (SaaS)
Technology
Sports
Zendesk
+2 more
Joined February, 2025 30 min sessionsSan Pedro Sula, Honduras English, Spanish Experienced Support leader with 15+ years, excelling in remote work, problem-solving, and innovation
Remote Work
Building a Team
Team Management
Onboarding
Customer Service and Support
Crisis Management
Customer Feedback and Surveys
Customer Loyalty and Retention
+12 more
Joined February, 2025 30 min sessionsBrighton & Hove, United Kingdom English UK-based CX leader specialising in EdTech and Saas. Anything Product, Support, Startup-y - I'm your guy!
Building a Team
Customer Service and Support
Personalization
Customer Feedback and Surveys
Team Management
Customer Journey Mapping
Technology Integration
Software as a Service (SaaS)
+4 more
Joined December, 2024 30 min sessionsBuenos Aires, Argentina English, Spanish I'm an empathetic leader that learns from mistakes. I love helping and sharing my experience and learning from others.
Outsourcing
Building a Team
Customer Service and Support
Human Resources
Software as a Service (SaaS)
Logistics
Zendesk
FrontApp
+4 more
Joined November, 2024 30 min sessionsSanto Domingo, Dominican Republic Spanish, English I'm dedicated to mentoring others and helping brands elevate their customer experience to new heights.
Omni-channel Experience
Ecommerce
Zendesk
Gorgias
Intercom
Kustomer
Gladly
Dixa
+8 more
Joined November, 2024 30 min sessions