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CX
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Free
Price per hour
min
Call duration
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Mercer Smith

VP, Managed Operations @ PartnerHero

English, French

Austin, United States of America

Joined June, 2024

0.0

0 reviews

Free

Price per session

30 min

Call duration

Bio

I am an operator with a big heart! I love helping small teams grow and operationalize, and help leaders step into their power.

Experience

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    Expertise

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      Building a Team

      I built the team from zero to fifteen at Appcues.

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      Customer Service and Support

      I have worked in customer service since 2002.

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      Outsourcing

      I lead the blended program at PartnerHero.

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      Team Management

      I have managed several teams at companies like Wistia, Appcues, Trello and Campaign Monitor. I've also given numerous talks on this topic.

    Industry

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      Technology

      Specifically B2B and B2C SaaS and services.

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      Gaming

      I have written and consulted on player support teams.

    Toolkit

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      Reviews

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