About
I am an operator with a big heart! I love helping small teams grow and operationalize, and help leaders step into their power.
Experience
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Expertise
I built the team from zero to fifteen at Appcues.
I have worked in customer service since 2002.
I lead the blended program at PartnerHero.
I have managed several teams at companies like Wistia, Appcues, Trello and Campaign Monitor. I've also given numerous talks on this topic.
Industry
Specifically B2B and B2C SaaS and services.
Gaming
I have written and consulted on player support teams.
Toolkit
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