About
🪐 Passionate about remote culture, exceptional Customer Experience, and cultivating support and community. 🌐🤝 🚀 As a seasoned CX leader, I've navigated the dynamic landscapes of startups, SaaS, and B2B/DTC environments. 🖤 At the heart of my leadership philosophy are good vibes with a strong dose of realism. I build not just teams but communities within organizations. 🌱 Embracing growth at every turn! I believe that continuous evolution, fueled by daily learnings, propels us toward our best selves. 🛸 From the intensity of roller derby to the joys of parenting to the satisfaction of building gold-star support teams — I take pride in my grit, resilience, and determination.
Experience
Head of Customer Experience
Senior Director, Customer Support
Director Of Support - North America
Head of Employer/Student Support
Expertise
I build and scale teams from the ground up, typically at early stage startups.
I've been working remotely long before Covid forced us all to adapt. I'm a staunch believer that remote folks are a valuable asset to their companies.
I've managed teams of 1 up to teams of 40.
My bread and butter, forever.
Industry
I currently work for Gamma, an AI powered platform that makes content creation effortless.
Toolkit
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Reviews
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