Founder & CEO of CX Collective @ CX Collective
CX leader with 20+ years scaling support teams and turning CX into a growth driver.
Customer Experience Consultant @ Self-Employed
CX leader skilled in scaling teams and tech, transforming customer experience into growth.
Head of CX @ Telgorithm
Senior CX Leader | ex-Stripe, ex-Netflix
Consultant & Leadership Coach @ Kirsten Penaloza LLC
My passion is helping others be and become the best version of themselves through coaching and mentoring. I lived and worked across continents, allowing me to have a unique perspective on cultural differences at work.
Senior Vice President @ Horatio
CX-focused BPO expert with a passion for teaching, empowering teams, and driving process improvements. Dedicated to creating exceptional customer experiences through smart, scalable solutions.
Head of Customer Success & Support @ TheLoops
20+ years in technical customer support and experienced leader of global support teams.
Solution Engineer @ NICE CXone
Looking to unlock the right technology solutions tailored to your business needs? Let’s connect! In just 30 minutes let’s turn your technology vision into reality.
Experience and Innovation Leader @ GlobalLogic
A passionate Human Experiencea,dvocate, husband to a climate activist, father of twins. I help clients close the gap between ambition and execution in an AI obssessed world.
CX Director @ MORNI
Customer Experince, VOC, Journey, AI Agent , CRM , Customer Support, Customer Service
Head of Technical Support @ Firebolt
Support Leader with over a decade of experience in B2B SaaS, cloud-based developer-focused products.
Head of CX @ My Alloy
I’ve spent most of my career in fast-paced, high-growth startup environments building teams from the ground up!
CEO @ Pythia AI, Inc.
CX & Zendesk Expert. Recognized 'The Wise One' by Zendesk (2021). Ph.D. in Sociology (2015). 🧙♂️