About
I am a CX leader with experience building and leading large, distributed support teams in high growth SaaS companies. I am passionate about Service Design across both human and digital touch points and have experience implementing new technologies (including AI), restructuring organizations, and guiding teams through complex change.
Experience
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Expertise
I have led globally distributed remote teams since 2017
Industry
6+ years helping to grow the CX teams at Shopify
Toolkit
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