Mentor · Customer Experience
Director of Customer Support @ Smalls
CX nerd here, ready to chat all things customers, agents, team management, tech/tools, and more! Having a mentor when I was a junior manager was a game changer for my career, and I'd love to pay it forward.
I'm a leader, operator and strategist with 10 years of experience building and scaling customer support programs within hypergrowth startups. I found my ikigai in the CX space because it combines my love of people, process and tech, and CX people are so special. Some of my superpowers are: CX Strategy, AI and tech enablement, and process improvement.
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Leader, operator and strategist with 10 years of experience building and scaling customer support programs within hypergrowth startups. Superpowers: CX Strategy, AI and tech enablement, and process improvement.
I have expertise in subscription based, direct to consumer business models, including perishable, consumable goods.
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