About
I’m a communicator at heart, and today I put that to work leading Customer Experience at Debbie, a fintech app that partners with credit unions and banks to help members build better financial habits. My goal is simple: make sure every member who reaches out leaves with a clear answer and feels genuinely heard. I care deeply about accessibility and community. I’m focused on making support clear, human, and approachable for everyone.
Experience
Enhanced CX CSAT satisfaction rating from 50% to 70% within 6 weeks by implementing best practices and refining systems and designing and implemented scalable AI chatbot workflows. Revitalized a 10K+ member Facebook group through community-driven visuals and branded content, achieving a growth from 5k to 10.1k in 6 months with a 45% increase in daily active users. Worked across product and engineering teams to track and report app bugs and improvements. Developed and maintained a customer-facing content calendar Facilitated direct user interviews to identify pain points and success stories, shaping user education materials and investor communications. Regular cross-collaboration with the marketing departments to develop email newsletters that land with users, increase retention, and promote referrals.
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