Mentors
Mentors CX Live

Learn CX from people who have done the job.

Deep dives, masterclasses, and more digital events hosted by top CX leaders. Free, with live Q&A at the end of every session. Members can book 1:1 calls with them too.

Hosted by Melanie, Ines, Karthick and 4 more

Free to attend7 sessions through JanuaryTimes in New York (EST)

November 2026

5 sessions
Next upMasterclass

The science behind support

Ines van Dijk · CX Communication Specialist at Customer Support Excellence
60 min
Wednesday, November 11, 3:00 PM EST
Deep dive

AI won't fix your customer experience. It will expose it.

Karthick JL · Customer Success Leader & CX Advisor
60 min
Thursday, November 12, 12:00 PM EST
AMA / office hours

Laid off. Now what?

Jenny Dempsey · CX professional & furniture flipper
60 min
Wednesday, November 18, 1:00 PM EST
Deep dive

Customer service culture in Japan: Conversational AI, the Japanese way

Daniel Orenes Ferrandez · CX & Conversational AI Consultant (ex Uber, Rakuten)
45 min
Tuesday, November 24, 1:00 PM EST
Deep dive

La cultura de servicio al cliente en Japón: IA conversacional, al estilo japonés

Daniel Orenes Ferrandez · consultor de CX e IA conversacional (ex Uber, Rakuten)
45 min
Wednesday, November 25, 1:00 PM EST

December

1 session
Masterclass

Building CX influence: Without owning every department

Haneen Yehya · Head of Customer Experience at Naviparking
45 min
Wednesday, December 9, 12:00 PM EST

January 2027

1 session
Masterclass

The conversation about you that you're not in

Ty Givens · Founder & CEO of CX Collective
45 min
Thursday, January 21, 1:00 PM EST

Every event is free. Members can book 1:1 sessions with the hosts.

Unlimited calls with the CX leaders you meet here, plus access to the community.

See membership