Building CX influence: Without owning every department
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About this session
The customer experience is shaped by product, marketing, operations, finance and engineering. CX usually owns none of them. So how do you change what customers live through when most of the levers sit with other teams?
Haneen Yehya shares how to build influence across the company without the org chart on your side. You'll learn how to turn customer insight into arguments other teams act on, build allies before you need them, and get CX a real seat in decisions.
Who it’s for: CX managers, heads of CX and anyone who has to drive change across teams they don't manage.
Your host: Haneen Yehya, Head of Customer Experience at Naviparking.
Every event is free. Members can book 1:1 sessions with the hosts.
Unlimited calls with the CX leaders you meet here, plus access to the community.
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