Customer service culture in Japan: Conversational AI, the Japanese way
Registration runs on Zoho Webinar. You get the join link and a calendar invite.
Your host
Format
About this session
Japan has one of the most demanding customer service cultures in the world, built on precision, politeness and anticipating needs before they're voiced. So what happens when you bring conversational AI into that culture?
Daniel Orenes Ferrandez shares what he's learned designing conversational AI for Japanese customers. You'll see how cultural expectations shape bot design, from tone and formality to when a human has to step in, and what any CX team can borrow, wherever its customers are.
Who it’s for: CX leaders and conversational AI teams working across markets, and anyone curious about service culture beyond their own.
Your host: Daniel Orenes Ferrandez, CX & Conversational AI Consultant (ex Uber, Rakuten).
Every event is free. Members can book 1:1 sessions with the hosts.
Unlimited calls with the CX leaders you meet here, plus access to the community.
See membership
