Member's perks hub explained

Navigating the perks hub: professional & personal benefits for our community

At Mentors CX, we believe that driving customer experience excellence requires a holistic approach. To excel as a CX leader, mentor, or mentee, you need access to world-class tools and operational frameworks, and you also need the personal support and balance required to perform at your best without burning out.

That’s why we created the Mentors CX Perks Hub: an exclusive suite of partner deals and discounts curated specifically for our community members.

What is the perks hub?

The Perk Hub is a dedicated benefit space inside your Mentors CX account. We partner with top-tier technology vendors, outsourcing agencies, leadership coaches, and lifestyle brands to give active Mentors CX members direct access to thousands of dollars in commercial credits and exclusive personal savings.

Whether you're looking to upgrade your tech stack, scale your support team, invest in leadership development, or care for your personal well-being, the Perk Hub is built to support your end-to-end journey.

How the perks hub is organized

The Perk Hub is divided into two primary categories to help you quickly find what you need:

1. Commercial perks

Designed to optimize your day-to-day operations and lower software expenses to accelerate business growth. These perks cover essential CX categories:

• AI agents & CX automation: Launch or scale AI support tools with white-glove setup and significant credits from partners like Siena AI, Kodif, Pythia AI, Cavalry AI, and Tidio.
• CX outsourcing & operations: Extend your team’s coverage with 24/7 multilingual support using credits from trusted partners like Horatio.
• Workforce & training: Modernize shift management and agent onboarding with deals on platforms like Soon and Smart Role.
• Voice of customer (VoC) & analytics: Turn support tickets into actionable product insights with exclusive rates on platforms like Dolphin AI and Syncly.
• Post-purchase & shopper experience: Reduce ticket volume by empowering shoppers through self-service order editing tools like Order Editing.
• Leadership development & playbooks: Access real-world frameworks, coaching programs, and operational playbooks from Savvy Service Pro and CX Collective Advantage.

2. Personal perks

Work-life balance and individual wellness directly impact your professional output. Personal Perks are curated benefits meant for your everyday life outside of work:

• Health & wellness: Access physician-guided health protocols via Protocole or personalized online fitness and coaching with Everybody.
• Home & kitchen: Upgrade your living environment with non-toxic cookware and kitchenware from Caraway Home.

How to access and redeem perks

Redeeming your member perks is straightforward and built right into your dashboard.

1. Log in to Mentors CX: Sign in to your active account at mentorscx.com.
2. Navigate to perks hub: Click on Perks Hub in your left-hand dashboard menu.
3. Filter your search: Toggle between Commercial and Personal perks, or browse through the available categories.
4. Review offer details: Click on any perk card to open its full summary, including what you get, eligibility criteria, and detailed terms.
5. Claim your perk:
   • For promo codes: Copy the provided code (e.g., MENTORSCX) and apply it at checkout on the partner’s website.
   • For demo / booking links: Follow the dedicated redemption link, fill out the partner form, and mention Mentors CX during your onboarding call to activate your exclusive discount or credit.

Key terms & best practices

• Active membership required: Perks Hub offers are exclusive to registered mentors and mentees in the Mentors CX network.
• New customer eligibility: Most commercial software credits and trials apply to new customer accounts with that specific partner platform unless otherwise noted.
• One redemption per company: Software credits and corporate discounts are generally limited to one claim per organization.
• Check partner terms: Always review the specific terms and conditions on the perk card prior to booking or completing checkout.

Have questions or want to recommend a partner?

If you run into any issues claiming a offer, or if you know a great CX vendor or lifestyle brand that should be part of our Perks Hub, reach out to our team at support@mentorscx.com.