Vanderley Almeida

Customer Service Executive · Globalfy

Ines is an extremely experienced CX professional, which is evident from the very first moment by the way she led the mentorship session. We had the opportunity to dive deep into our challenges and explore solutions from an innovative perspective, allowing me to bring a completely fresh outlook to my team. Her recommendations are practical, clear, and structured, making it easy to execute action plans in an objective and agile manner. I highly recommend Ines's work to anyone looking to identify bottlenecks and implement real improvements in their operations.

Verified session· Employee Training and Engagement· 60 min· 27 Oct 2026