Mentors

Hi! I'm Tobi - I have ~10 years experience across in-person and online support roles, and have spent the last ~5 years working across sales and CX in EdTechs. I started out as an Apple Genius, and this was a really great way to learn the intricacies of communicating highly technical concepts with a totally non-technical audience. This has been super helpful in my current role, where I support secondary (high-school) teachers to take control of their students' assessment data. I started in my current role as THE customer support in a team of 5; I developed a close relationship with so many of our users, as it would be me they'd always speak to. If I was on PTO or off sick, we'd (pretty much) have no support! Since then, I've navigated the changing customer expectations from start-up to established business, growing and developing a team, creating a comprehensive CX operation, and loads loads more. I'd love to chat with anybody in a similar position - if you're in a small org, trying to create a CX department on your own, it would be great to hear the challenges you're facing to see and talk these through to see where my experience could be helpful. Anybody working in EdTechs, or dealing with the public sector I hope I could be useful also.