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Free
Price per hour
min
Call duration
Soon.
Next Available day
Spanish, English
Santo Domingo, Dominican Republic
Joined November, 2024
0.0
Free
Price per session
30 min
I'm dedicated to mentoring others, sharing my journey, and helping brands elevate their customer experience to new heights. Whether through data-driven decision-making or optimizing tools and personnel, I turn challenges into opportunities for growth and success.
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I specialize in creating seamless omni-channel customer experiences. This involves integrating various communication channels—such as phone, email, chat, social media, and in-person interactions—into a cohesive strategy that ensures consistent and high-quality service. By leveraging data and optimizing tools, I ensure that customers receive personalized, efficient, and effective support, regardless of the channel they choose. This approach enhances customer satisfaction, loyalty, and overall experience by providing a unified and comprehensive service experience.
Over the years, I have honed my skills in optimizing customer service operations for emerging e-commerce brands, focusing on creating seamless omni-channel experiences that drive customer satisfaction and loyalty.
Certified in Zendesk Support, Talk, and Reporting. I leverage Zendesk to streamline customer support processes, ensuring efficient ticket management and insightful reporting for continuous improvement.
Fully certified. I use Gorgias to integrate multiple communication channels, providing a unified platform for customer service and enhancing the customer experience with automation and personalization.
Utilized for customer messaging and relationship building, helping to engage customers proactively and provide timely support.
Implemented for its robust CRM capabilities, allowing for a personalized and seamless customer support experience across various channels.
Known for its people-centered approach, I use Gladly to enhance customer interactions and streamline support workflows.
Employed for its omni-channel capabilities, enabling a smooth and integrated customer support experience.
Used for its advanced analytics and reporting features, providing deep insights into customer service performance.
Utilized for quality assurance and coaching, helping to maintain high standards of customer service.
Implemented for its real-time coaching and feedback capabilities, enhancing agent performance and customer interactions.
Used for its comprehensive contact center solutions, including workforce optimization and advanced analytics.
Leveraged for its robust communication solutions, ensuring reliable and efficient customer interactions.
Employed for its cloud-based phone system, integrating seamlessly with other tools for a unified communication strategy.
Used for its voice intelligence and cloud communication capabilities, enhancing team collaboration and customer support.
Implemented for its scalable and flexible cloud contact center solutions, enabling efficient customer service management.
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