About
I'm a customer-centric executive with deep experience in SaaS, customer success, and operational strategy. I specialize in turning around businesses, improving customer retention, and driving revenue growth by aligning employee engagement, customer experience, and shareholder value. With a background in both private equity-backed and high-growth companies, I thrive in complex challenges—whether it's M&A integrations, process overhauls, or building high-performing teams. My leadership style is built on transparency, mentorship, and a passion for continuous improvement. I am a no-nonsense mentor, so if you're overly sensitive about being told directly that something doesn't make sense, I'm probably not the one for you!
Experience
General Manager leading all departments from pre-sales to customer cancellation.
While at Khoros, I ran the following departments at different times: - Technical Support - Support Services - Community - Professional Services - Implementation - Customer Success - Customer Operations
Expertise
I've led remote teams for over a decade across both US and global teams. Team sizes ranged from 6 to 200.
I've had the opportunity of building teams multiple times. In some cases from 0 to 125+.
I've led teams from 7 - 200 through periods of both growth and downturn.
Industry
I've been at SaaS companies in some way or another for ~15 years.
Toolkit
No data yet.
Reviews
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