About
My professional career spans over 20 years in both large corporations and startups. I’ve had success pouring oil on the fire of the advertisement technology company Smartly.io for 7 years, before dabbling in consulting. My claim to fame is growing a "everybody does support" setup from 120 to 550 employees in a fast-growing scale-up as the head of customer support. I cherish this experience where my role was incredibly important to the success of the organisation, the company culture, the hiring of new employees, and the performance of the company overall.
Experience
Senior Director of Customer Support
Manage Services Lead
Head of Creative Services
Expertise
Marc-Olivier Meunier is an experienced customer support leader dedicated to helping mentees develop effective strategies for building and scaling high-performing support teams. He provides guidance on creating customer-centric cultures, implementing structured onboarding and training programs, and establishing efficient tiered support structures. Marc offers practical insights into aligning customer support operations with broader company values and goals, empowering mentees to transform support functions into strategic advantages for their organizations.
Industry
B2B/B2C SaaS
Toolkit
Decision maker
Reviews
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